Refund policy

REFUND POLICY Welcome to New Directions Publishing, LLC!  New Directions Publishing, LLC is owned and operated by New Directions Publishing, LLC. This policy describes how the refunds are made through: https://newdirectionspublishing.com REFUNDS AND CANCELLATIONS We stand behind our products and your satisfaction with them is important to us. However, because our services are manually based, we offer no refunds, but will accommodate a different type of service. Refund requests made after you have purchased our services are managed on a case-by-case basis and are issued at our sole discretion. If you wish to request a refund, please contact us through the contact form or through our contact information. We will evaluate your case. PROCESSING YOUR REFUND Once your refund request has been received and accepted, your refund will be issued, and you will receive a confirmation email. Your refund will be completed via the original payment method.  CONTACT INFORMATION If you have any questions about this policy, please contact us throw our contact form or contact at: ndp@newdirectionspublishing.com 

Contact us at ndp@newdirectionspublishing.com. 

You can always contact us for any return question at ndp@newdirectionspublishing.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.